The NC State ServiceNow Platform Team has introduced a new “NC State Portals” menu item to existing service portals, including the Finance Division Knowledge Base. This update provides a simple, consistent way to navigate between various campus hubs, such as the Poole College of Management, CALS, Campus IT, DELTA and the Finance Division.

Streamlining the Campus Experience

Service portals were originally developed independently to meet specific departmental needs. However, feedback from the campus community highlighted the need for a “one-stop shop” approach, a system where users can focus on the service they need rather than trying to figure out which department provides it.

By selecting the NC State Portals menu, you can now access a drop-down list of active departmental portals, making it effortless to switch between them. This feature is part of an ongoing effort to simplify how you find, request, track and provide feedback on university services.

Looking Ahead

While most portals have adopted this new feature, some still use older menu technology that cannot yet support the “NC State Portals” menu. The ServiceNow Platform Team is currently working with these departmental teams to upgrade their systems and ensure a seamless, high-quality experience across the entire university.