As the fall billing rush winds down and the campus community settles into the new academic year, the University Cashier’s Office (UCO) is pleased to share key insights from its FY 25-26 Annual Report. Highlighting a year of significant operational milestones, technology integrations and leadership transitions, the report reflects our team’s dedication to supporting student success and maintaining financial integrity across NC State.

Throughout the past fiscal year, the UCO managed significant operational volume while maintaining an overall billing collection rate of 99.29%. In alignment with NC State’s Wolfpack 2030 Strategic Plan, our team focused on continuous improvement to streamline processes, enhance compliance and elevate customer service.

Our Achievements

Student Account Management

Issued over 216,000 billing statements totaling more than $750 million to over 39,000 students, while managing 7,575 monthly payment plans.

Customer and Student Support

Handled over 16,000 inbound phone calls, representing a significant increase from previous years. To optimize this high call volume, the team implemented a Student ID and Family Educational Rights and Privacy (FERPA) PIN verification system to protect sensitive data and streamline call times.

Third-Party Sponsorships and Refunds

Processed 3,507 third-party sponsor invoices for 2,707 students (with over 97% paid within 90 days) and issued over 51,000 student refunds, with 81% disbursed via secure direct deposit.

System Enhancements and Security Upgrades

Launched an automated, self-service past-due payment platform for former students. Additionally, resolved a system limitation so dual-enrolled students receive seamless access to campus services; and partnered with Enterprise Application Services (EAS) to strengthen ACH direct deposit security.

None of these achievements would be possible without the patience, adaptability and hard work of our dedicated staff, as well as the strong partnerships we maintain with departments across campus. As we look ahead to the rest of the 2026-27 academic year, our office remains committed to delivering exceptional service and innovative solutions for the entire Wolfpack community.