If you ever had questions about university business processes, state compliance regulations or finance guidelines or topics (think PCard, MarketPlace, financial reporting, etc.) and didn’t know who or where to go for an answer, you know how frustrating it can be. To assist our campus customers in locating this information, we have developed the Finance Division Knowledge Base, where you can find answers to your most frequently asked finance and business questions 24 hours a day, seven days a week.
Reviewing Failed Searches
The Finance Division Knowledge Base Project Team meets every month to review the Failed Searches Report, which consists of a list of unsuccessful searches from visitors who did not find what they were looking for. Conducting these regular reviews has allowed us to continue to build our knowledge base from 350 articles when we launched it in 2020 to more than 1,300 articles.
Our Latest Articles
As a result of our monthly review, in the month of November, we published two new articles, which cover topics such as surplus and Project IDs.