Written by Zeryn Macklin

Each semester, the University Cashier’s Office (UCO) receives questions from students and parents about the payment plans managed by QuikPay. In this article, we provide helpful reminders and clarifications to support students and families in managing their payment plans throughout the semester.

Enrollment and Initial Setup

Students who wish to take advantage of the five-month payment plan must enroll before the first installment is due. Since payment plan enrollment opens before semester bills are released, students may need to estimate their charges. Students can calculate their estimated cost of attendance through the Student Services website. 

If no significant changes are expected from a previous term, prior semester statements may also serve as a reasonable estimate. Payment plan balances can be adjusted later once charges are finalized. 

Payment plans must be established each semester and must be active by the billing due date to avoid schedule cancellation for nonpayment.

Adjusting Your Payment Plan

It is important to note that payment plans do not automatically adjust when new charges are added to the student account. Any updates must be made manually through MyPack Portal. 

Students can adjust their payment plan balance through MyPack Portal:

MyPack Portal > Student Accounts > View/Sign Up for Payment Plan > Sign Up/View > Agreement Details > Adjust Balance.

Adjusting the balance does not require an immediate payment; however, future installments will be recalculated accordingly. If financial aid is received after enrollment, students may need to decrease, cancel or adjust their plan to reflect the updated balance. 

For assistance with adjusting your payment plan balance, contact QuikPay at 888-470-6014.

Updating Payment Methods

To change the payment method on an existing plan, students must first add a new payment profile:

MyPack Portal > Student Accounts > View/Sign Up for Payment Plan > Sign Up/View > Payment Profiles > Add New

Once the profile is added, select Change Payment Method under Agreement Details to connect it to the payment plan. 

Any updates to payment methods must be completed at least two business days before the scheduled installment to avoid automatic drafting. QuikPay sends payment reminders to students and authorized payers a few days before each installment date.

Authorized Payer Access

Students may grant access to an authorized payer within the Agreement Details section of the payment plan. Authorized payers can view plan details and make payments. 

Certain actions remain restricted to the student/plan owner. These include changing the payment method, adding additional authorized payers, and modifying certain agreement details. 

Cancellations and Terminations

Students who wish to cancel a payment plan can either contact:

• QuikPay: 888-470-6014
• UCO: 919-515-2986

If a payment fails for any reason, the agreement may be terminated, and a notification will be sent to the student and authorized payers. Two failed payments within a single installment period will result in a termination of the plan, and the student will not be eligible to enroll in another plan for that semester. Terminated plans may also impact eligibility for future terms. 

Additionally, certain account conditions may prevent enrollment in a payment plan. These may include unpaid prior-term balances, repeated returned payments or frequent failed enrollment attempts. Students who encounter a payment plan block should contact UCO for review.

Need Help?

For technical assistance with payment plans, please contact QuikPay at 888-470-6014.