If you ever had questions about university business processes, state compliance regulations or finance guidelines or topics (think PCard, MarketPlace, financial reporting, etc.) and didn’t know who or where to go for an answer, you know how frustrating it can be. To assist our campus partners in locating this information, we have developed the Finance Division Knowledge Base, where you can find answers to your most frequently asked finance and business questions 24 hours a day, seven days a week.
Reviewing Failed Searches
The Finance Division Knowledge Base Project Team meets every month to review the Failed Searches Report, which consists of a list of unsuccessful searches from visitors who did not find what they were looking for. Conducting these regular reviews has allowed us to continue to build our knowledge base from 350 articles when we launched it in 2020 to more than 1,300 articles.
Our Latest Articles
As a result of our monthly review, in the month of December, we published ten new articles, which cover topics such as PCard usage, purchase order reports, refund checks, tuition waivers and waiving health insurance.
- What happens if I drop a class that I used a tuition waiver for?
- How do students waive health insurance?
- Are classes published in REPORTER covered by the tuition waiver?
- How do students change their address to receive a refund check?
- Are professional development courses covered by the tuition waiver?
- Can I purchase resale items with a PCard?
- Can a PCard statement be re-opened after it has been closed?
- Can I use my PCard to pay for a professional membership?
- Can the PCard be used to pay an individual?
- How do I run a report of all purchase orders?