To better protect students’ financial information, the University Cashier’s Office (UCO) implemented new security measures for direct deposit updates. These became effective in February of this year. These changes are designed to help prevent unauthorized access and ensure refunds are deposited into the correct bank account.

When updating or revoking direct deposit information in MyPack Portal, students will be asked to verify their identity before making any changes. This verification involves entering the bank account number currently on file for their direct deposit.

If a student no longer has access to the bank account number or the account has been closed, they can request a one-time PIN from the UCO. This PIN serves as a temporary verification code that allows the student to update their banking information. Students can request a PIN by visiting the UCO in person or by calling during business hours. This PIN will remain active for 24 hours. If it expires before it is used, a new one can be generated upon request.

These additional steps help ensure student refunds remain secure while maintaining a simple and reliable process for updating banking information.