Billing and Receivable Tips

Written by Misty Wilson.

Did you know that NC State provides a myriad of services for internal and external customers? Upon completion of these services, an invoice must be generated. The first order of business when creating an invoice is to verify that the customer is in the Financial System. 

To search for a customer or add a new one, follow the instructions outlined below.

1. Navigate to MyPack Portal.
2. Click on the Financial System Homepage.
3. Click on the Receivables – Billing tile. 
4. Click on Customer Request. 
5. Click on Find an Existing Value.
6. Change the SetID to ARREG.
7. Enter the customer name in the Name 1 box.
8. If the customer exists in our system, results will be returned with the customer information. We recommend always searching with, “begins with” and “contains,” to get the most accurate results. If your customer does not exist, click on Add a New Value. 
9. Verify that the SetID is populated to ARREG and the Request Type is New Customer.
10. Click on Add. 
11. Complete the required fields (denoted with an asterisk).
12. Add any attachments, if needed. 
13. Click on Submit. 

For further questions or concerns regarding these services, please reach out to the Controller’s Office at (919) 515-7460.