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Credit Card Payment Chargeback Tips

University Controller’s Office

A screenshot from the Travel Center in MyPack Portal with the Travel Advance tab indicated with a large yellow arrow.

Jun 24, 2025

Streamlined Travel Advances

Written by Ruthie Fairbanks. NC State has transitioned to a fully digital travel advance process through the Travel Center, making it more transparent, efficient and user-friendly. Travel advance requests and reconciliations are now handled entirely within the Travel Center, eliminating separate forms and simplifying administrative steps. Travel advances will be charged to the project listed…

May 28, 2025

June 2025: Year-End Reminders

Written by Arianna Williams. The University Controller’s Office (UConO) would like to share one more reminder around critical fiscal year end deadlines. We want to make sure we have another timely, accurate and successful processing of financial data and reporting.
A metal wolf statue on campus with the words "Business Connections" and an NC State brick logo in the foreground

May 28, 2025

June 2025: Business Connections Updates

Business Connections Meetings Update The University Controller’s Office hosted the final Business Connections meeting of fiscal year 2025 on April 10. Our monthly meetings will resume in fiscal year 2026, beginning on September 11. For meeting schedules, updates and resources, please visit the Business Connections page.  Interested in Presenting? Do you have a topic you’d…
Mobile phone displaying Artificial Intelligence apps

Apr 25, 2025

Your Guide to AI at NC State

Written by Fran Lawrence. NC State is committed to providing its employees with the resources they need to utilize Artificial Intelligence (AI) effectively. The AI Advisory Group, created in 2024 under the leadership of the executive vice chancellor and provost and the vice chancellor for research and innovation, is leading this initiative.  A key resource…
A metal wolf statue on campus with the words "Business Connections" and an NC State brick logo in the foreground

Apr 25, 2025

May 2025: Business Connections Updates

Thank you for joining the final Business Connections meeting of FY25, which took place on 4/10. While meetings pause until FY26, we’ll continue updates via the Business Connections listserv. FY26 meeting dates are now on the FIN Reporting Calendar. FY26 meetings will resume on 9/11. Please refer to the FIN Reporting Dates calendar for FY26…
A progress bar showing the number of months completed in 2024 and how close 2025 is. Three months remain.

Mar 25, 2025

Fiscal Year-End Is Almost Here

Written by Arianna Williams. The Fiscal Year 2025 close-out schedule is now available. This important schedule of fiscal year end events will be critical for departments who, at this time of the year, will be preparing for the end of the university’s accounting period. This is important for accurate financial reporting, compliance and strategic planning.…
A metal wolf statue on campus with the words "Business Connections" and an NC State brick logo in the foreground

Mar 25, 2025

April 2025: Business Connections Updates

Presentation Materials Materials from the February Business Connections meeting have been posted on the Controller’s Office website > Business Connections. University Controller’s Office Frances Lawrence from the Controller’s Office welcomed the Business Connections group and provided updates on new training, manuals and website improvements. She announced the completion of the Finance Professional I Certification Program…
A decorative image showing a speech bubble containing the words "What's New?"

Feb 25, 2025

Travel Updates

Written by Ruthie Fairbanks. We are excited to share that we have made updates to the Travel Manual and Travel Center. These enhancements are now live and are aimed at improving efficiency, streamlining workflows and enhancing the overall user experience. Travel Advances Travel advances will now be requested as part of the travel authorization process…
A metal wolf statue on campus with the words "Business Connections" and an NC State brick logo in the foreground

Feb 25, 2025

Business Connections Corner

Presentation Materials Materials from the February Business Connections meeting have been posted on the Controller’s Office website > Business Connections. Controller’s Office Updates Frances Lawrence welcomed Business Connections attendees and announced the Year-End Close Schedule for 2025 will be available at the March meeting. A new training section will now be included at the end…
A computer keyboard with a large green "Refund" key in the place of the Enter key.

Jan 27, 2025

Credit Card Payment Chargeback Tips

Written by Jennifer Bell. The University Controller’s Office offers merchant services, providing daily support to departments with active merchant accounts. At NC State, Merchant Services and associated merchant accounts refer to the process and administration that allows departments within the university to collect payments via credit card. Each merchant has an account that associates the…