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Updated Tuition Waiver Process

University Cashier’s Office

May 28, 2025

Fresh Updates to the UCO Website

Written by Zeryn Macklin. The University Cashier’s Office (UCO) recently launched a newly designed website aimed at making information easier to find and navigate. While the Student Services Center remains the main hub for student-facing tools like tuition and fees, billing, payments and refunds, the UCO website focuses on highlighting our services, resources and operational…
Decorative image with the words "Summer Billing Facts"

Apr 25, 2025

What’s Different About Summer Billing?

Written by Zeryn Macklin. As summer sessions are in full swing, it’s worth noting that billing policies differ slightly from fall and spring semesters. Here are a few key differences to keep in mind: Key Differences for Summer Financial Aid  Summer financial aid is structured a bit differently, as students must be enrolled in at…
A picture of Alexis Levenson, Associate Director of Operations for the University Cashier's Office.

Mar 25, 2025

Meet Alexis Levenson

Written by Zeryn Macklin. The University Cashier’s Office (UCO) offers a warm welcome to Alexis Levenson, Associate Director of Operations, who joined the UCO in February. Alexis brings a wealth of experience in student accounts and cashiering, as well as a strong background in the UNC System. Previously, Alexis served as the Director of Student…
piggy bank with graduation cap on

Feb 25, 2025

Understanding Residency Classification

Written by Zeryn Macklin. As we prepare for the upcoming summer and fall semesters, it is important to understand how residency classification affects tuition billing so that we can support students, if needed. Residency status determines whether a student is charged in-state or out-of-state tuition, and timely updates are essential to avoid billing discrepancies. How…
A student loan account billing statement labeled "Due Now" with a tassle and gift money resting on top

Jan 27, 2025

Managing Delinquent Student Accounts

Written by Zeryn Macklin. Managing delinquent student accounts is an essential process for the university, ensuring balances are addressed and resolved in a timely manner. Janet Zevallos, collections manager at the cashier’s office, shared insights into how the university handles delinquent accounts, the available repayment options and tools like the Set Off Debt Collection Act…
A laptop computer displaying a 2024 Tuition Statement Form

Dec 16, 2024

Accessing the 1098-T Form for 2024

Written by Zeryn Macklin. Now that the new year is here, and with tax season just around the corner, many students will begin preparing their tax returns. The 1098-T form is a key part of that process, and this article  explains how students can access their 1098-T through MyPack Portal. Knowing this information will allow…
A wooden doll wearing winter clothing holding a sign saying "Winter Clothing Drive"

Nov 26, 2024

University Cashier’s Office Hosts Winter Clothing Drive

Written by Zeryn Macklin. Throughout November, the University Cashier’s Office hosted a winter clothing drive to benefit Families Together, a Raleigh-based nonprofit that helps local families transition from homelessness to stable housing. Families Together serves many vulnerable individuals in our community, especially children, with over half of the population that the organization serves being under…
The belltower lit up in red with fireworks exploding nearby

Oct 28, 2024

Reflecting on 14+ Years of Transformation

Written by Zeryn Macklin. As we prepare to bid farewell to Chancellor Randy Woodson, we would like to join in the university’s celebration of transformation and reflect on the positive changes that have taken place at the University Cashier’s Office during his tenure. Over the past 14+ years, our office has seen substantial shifts in…
Three stacks of copper coins with a graduation cap on the third stack of coins and the words "529 Plan" written below.

Sep 23, 2024

Streamlining 529 Plan Payments

Written by Zeryn Macklin. The 529 college savings plans are a popular method for families to save for education expenses, and the University Cashier’s Office is here to ensure that these funds are processed efficiently. Here’s an overview of how we handle 529 plan payments and integrate them into the student’s account.  Managing 529 Withdrawals…
A screenshot of the location of the Employee Tuition Waiver Form in the MyPack Portal

Aug 22, 2024

Updated Tuition Waiver Process

Written by Zeryn Macklin. Starting in the Summer of 2023, the University Cashier’s Office made a significant update to the tuition waiver process by transitioning from a paper-based application to a fully online and electronic system. This change has simplified the process for faculty and staff, making it more efficient and accessible.  The results of…